Accountability

We aspire to be a premier EMS service for both our customers and employees and set standards for other to follow.

 

In order to acheive this goal, we strive for continuous improvement in providing high quality patient care in an efficient and cost effective manner with accountability.

 

The information on this page includes some of the benchmarks we use to continually monitor and improve our performance.

 MedStar's Response Times Goals 
Priority 1 calls

9 min. or less
Priority 2 calls

 11 min. or less
Priority 3 - 5 calls

 15 min. or less

 

 

  MedStar's Response Time Reliability
2010 
   All Calls

Priority 1 Calls 

 Month

 % on time

 % on time

 Avg.
response
time
 Jan.

 91.6%

 88.3%

 6:09
 Feb.

 89.0%

 85.6%

 6:12
 March      
 April      
 May      

 MedStar's Response Time Reliability
2009
 

All Calls

 Priority 1 Calls
 Month

 % on time

 % on time

 Avg.
response
time
 Jan.

 90.1%

 85.6%

 6:04
 Feb.

 89.0%

 86.7%

 5:57
 March

 88.0%

 84.5%

 6:22
 April

 87.5%

 84.8%

 6:00
 May

 88.0%

 85.0%

 6:09
 June    

 89.5%

 86.7%

 5:57
 July

 91.6%

 88.6%

 5:38
 Aug.

91.2%

 88.0%

 5:47
 Sept.

87.6%

83.6%

6:15
 Oct.

88.9%

84.9%

5:51
 Nov.

 91.3%

 87.2%

 5:54

 Dec.

 90.9%

 87.9%

 6:07

 

 

 

 

 

 

 

 

 

 

Did you know...

When compared to other major metropolitan systems, the support required from taxpayers for the MedStar system is extremely low.

 

In fact, less than $3 per capita is required in public tax support to assist the delivery of MedStar EMS services.