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Accountability

We aspire to be a premier EMS service for both our customers and employees and set standards for other to follow.

In order to acheive this goal, we strive for continuous improvement in providing high quality patient care in an efficient and cost effective manner with accountability.

The information on this page includes some of the benchmarks we use to continually monitor and improve our performance.

MedStar's Response Times Goals
Priority 1 calls	9 min. or less
Priority 2 calls	11 min. or less
Priority 3 - 5 calls	15 min. or less

MedStar's Response Time Reliability 2010
	All Calls	Priority 1 Calls
Month	% on time	% on time	Avg. response time
Jan.	91.6%	88.3%	6:09
Feb.	89.0%	85.6%	6:12
March	91.7%	89.5%	5:29
April	91.6%	91.3%	5:17
May	91.6%	90.6%	5:27
June	94.3%	91.9%	5:16

Past 12 Month Response Time Performance Charts

MedStar's Response Time Reliability 2009
	All Calls	Priority 1 Calls
Month	% on time	% on time	Avg. response time
Jan.	90.1%	85.6%	6:04
Feb.	89.0%	86.7%	5:57
March	88.0%	84.5%	6:22
April	87.5%	84.8%	6:00
May	88.0%	85.0%	6:09
June	89.5%	86.7%	5:57
July	91.6%	88.6%	5:38
Aug.	91.2%	88.0%	5:47
Sept.	87.6%	83.6%	6:15
Oct.	88.9%	84.9%	5:51
Nov.	91.3%	87.2%	5:54
Dec.	90.9%	87.9%	6:07

Did you know...

When compared to other major metropolitan systems, the support required from taxpayers for the MedStar system is extremely low.

In fact, tax subsidies represent less than 1% of MedStar's operating budget.