We aspire to be a premier EMS service for both our customers and employees and set standards for other to follow.


In order to acheive this goal, we strive for continuous improvement in providing high quality patient care in an efficient and cost effective manner with accountability.


The information on this page includes some of the benchmarks we use to continually monitor and improve our performance.


 MedStar's Response Times Goals 

Priority 1 calls

90% of calls in 9 min. or less

Priority 2 calls

 90% of calls in 11 min. or less

Priority 3 calls

 90% of calls in 15 min. or less


 Click here for our most recent operations report.