EMS Leaders from Washington, DC Visit MedStar March 10, 2017

EMS Leaders from Washington, DC Visit MedStar March 10, 2017

EMS and 9-1-1 Communications Leaders Visited to Learn about MedStar’s 9-1-1 Nurse Triage Program


Washington, DC’s EMS system leaders are investigating innovations that can assist them with appropriately managing a rising volume of low-acuity 9-1-1 EMS calls and a field trip to MedStar was part of that process.


Dr. Robert Holman, Interim Medical Director, DC Fire/EMS, and three representatives from the DC Office of Unified Communication; Ms. Karima Holmes, Director, Mr. Jeff Wobbleton, Chief of Operations and Ms. Judy Duff, Chief of Professional Standards and Development visited MedStar on March 10, 2017.


Their visit to MedStar included a detailed review and observation of MedStar’s 9-1-1 Nurse Triage program, which has been in place for Fort Worth and the 14 other MedStar member cities since 2012. Designed to enhance the patient’s experience of care, preserve EMS and emergency department resources for higher acuity requests, and reduce overall healthcare expenditures, the system uses internationally developed processes and algorithms, reviewed and approved locally by the Emergency Physician Advisory Board, to safely assess low-acuity 9-1-1 callers and offer clinically appropriate alternatives to an ambulance transport to an emergency department. 


Since 2012, over 6,000 calls to 9-1-1 have been referred to the Nurse Triage system with over 2,000 of those calls receiving a disposition other than an ambulance trip to an emergency room. Patient satisfaction for the programs is exceptionally high with 94% of 9-1-1 callers surveyed who received an alternate disposition indicting that speaking with the nurse helped and 93% stating that the way the call was handled saved them time and money.


The MedStar 9-1-1 Nurse Triage program is financially supported by Baylor Scott & White Healthcare, John Peter Smith Health Network, Medical City Fort Worth, and Texas Health Resources – Harris Methodist Fort Worth.


MedStar honored to host these visitors from our nation’s capital and the visitors have agreed to participate in local media interviews if desired.


Click the links below for local media coverage of the DC visit.

ABC 8 Interview with DC EMS and 9-1-1 Leaders

KRLD Live Interview DC Visitors 


Jeff Wobbleton, Karima Holmes, Dr. Robert Holman and Judy Duff from DC EMS and 9-1-1 Center place a pin in the 'visitors map' of communities that have come to MedStar to learn about our Mobile Integrated Healthcare (MIH) programs.



DC's 9-1-1 Center Director, Karima Holmes is interviewed by local media about their visit to MedStar.