The Metropolitan Area EMS Authority, known as MedStar, is the exclusive emergency and non-emergency ambulance service provider to 15 Tarrant County cities including Blue Mound, Burleson, Edgecliff Village, Forest Hill, Fort Worth, Haltom City, Haslet, Lakeside, Lake Worth, River Oaks, Saginaw, Sansom Park, Westover Hills, Westworth Village, and White Settlement.
MedStar provides advanced life support ambulance service to 434 square miles and more than 980,000 residents in Tarrant County and responds to about 135,000 emergency calls a year with a fleet of 57 ambulances. We aspire to be a premier EMS service for both our customers and employees and set standards for others to follow. Our mission is to provide high quality patient care in an efficient and cost effective manner with accountability. MedStar is a high performance Emergency Medical Services (HPEMS) system, providing advanced clinical care with high economic efficiency.
To provide world class mobile healthcare with the highest quality customer service
and clinical excellence in a fiscally responsible manner.
The Metropolitan Area EMS Authority was established in 1986. For nearly 20 years, MedStar contracted with private-for-profit contractors to provide day-to-day operational management through competitive-based contracting. The Authority administered the contract, managed accounts receivable, and managed the system infrastructure including the primary facilities and communications center. In the spring of 2005, the Authority negotiated an end to the contract with its most recent contractor. The Authority then assumed all responsibility for the day-to-day operations of the EMS system and created the MedStar we know today.
From the patient’s perspective, when calling 9-1-1 for an ambulance they want it to arrive quickly and render aid that provides relief. MedStar's priority is to ensure that requests for service are handled promptly and ambulances reliably respond to any call.
MedStar utilizes state-of-the-art Dynamic Resource Management, which allows us to effectively cover our geographic service area while adjusting the location and number of ambulances in service to compensate for the ebbs and flow of call demand. We use a sophisticated predictive modeling system that graphically displays areas of projected call volume in 5 minute slices. We then move ambulances throughout the service area to cover the predicted demand.