February 2023 Patient Experience Metrics

Overall Patient Experience Score
Dispatch Analysis:
Medic Analysis:
Billing Staff Analysis:

The results from these surveys are then analyzed and provided in a detailed report each month. MedStar never sends or receives the actual survey data, it is a completely external process.

Our data is not only reported monthly as an individual agency, but as a quarterly roll-up compared to all similar EMS agencies in the data base.

MedStar’s EMSST monthly and quarterly reports are available below.

As a further commitment to patient experience metrics, MedStar authored an article in the Journal of Emergency Medical Services (JEMS) on the subject and have presented nationally on this topic.
Click here for a copy of the article.  Click here to view a PDF of a recent presentation.