Key Performance Metrics

Overall Patient Experience Score
Dispatch Analysis:
Billing Staff Analysis:
Medic Analysis:

The results from these surveys are then analyzed and provided in a detailed report each month. MedStar never sends or receives the actual survey data, it is a completely external process.
Our data is not only reported monthly as an individual agency, but as a quarterly roll-up compared to all similar EMS agencies in the data base.
MedStar’s EMSST monthly and quarterly reports are available below.

We are exceptionally proud of all our Team members for these amazing accomplishments!!

As a further commitment to patient experience metrics, MedStar authored an article in the Journal of Emergency Medical Services (JEMS) on the subject and have presented nationally on this topic.
Click here for a copy of the article.
Click here to view a PDF of a recent presentation