March 2024 Patient Experience Metrics

Overall Patient Experience Score
Dispatch Analysis:
Medic Analysis:
Billing Staff Analysis:

The results from these surveys are then analyzed and provided in a detailed report each month. MedStar never sends or receives the actual survey data, it is a completely external process.

MedStar’s EMSST monthly reports are available below.

As a further commitment to patient experience metrics, MedStar authored an article in the Journal of Emergency Medical Services (JEMS) on the subject and have presented nationally on this topic.
Click here for a copy of the article.  Click here to view a PDF of a recent presentation.